Support

Contacting support

Email master@archorganix.com with your question. There is no ticket portal and no automated triage — messages go to the people who wrote the software.

We answer within two business days, Monday to Friday, excluding public holidays in South Korea. If something is broken badly enough to stop you working — a control loop that will not hold, an alarm that will not clear, a crop at risk — say so in the subject line and we will look at it sooner.

What to include

The more of this you can tell us, the fewer rounds it takes:

• The name and version of the application. On iOS and macOS the version is shown at the bottom of the app’s Settings screen.
• The site, house or block affected, if the problem is out in the operation rather than in an app.
• Your device and OS version, for example iPhone 15 Pro, iOS 26.1.
• What you expected to happen, and what happened instead.
• Whether it happens every time, and the last thing you did before it started.
• A screenshot, a screen recording, or the time window to look at in the data.

Please do not send passwords, payment details or recovery codes. We will never ask for them.

Bug reports and feature requests

Both are welcome at the same address. We read every one. We do not promise to build every request, but we do reply to say whether something is on the list, and roughly where.

Account and data requests

To export or delete data held by one of our applications, write to master@archorganix.com from the address associated with the account. We confirm the request, complete it within 30 days, and tell you when it is done. See the privacy policy for what we hold and why.

Security reports

If you have found a vulnerability, please write to master@archorganix.com with enough detail to reproduce it, and give us a reasonable window to fix it before disclosing it publicly. We will acknowledge the report within two business days and keep you updated until it is resolved. We do not take legal action against researchers who act in good faith.

Everything else

Commercial, contractual and press enquiries go to master@archorganix.com, or to the registered office listed on the contact page.